At Cask & Flask, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or use any of our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Cask & Flask is a Lebanon-based online platform offering premium spirits, rare bottles, collectible editions, and related products to customers who are legally permitted to purchase alcoholic beverages.

2. Legal Drinking Age

Our website and products are intended only for individuals who are legally permitted to purchase alcoholic beverages. By using our website or placing an order, you confirm that you are at least 18 years old or the legal drinking age in your jurisdiction, whichever is higher.

We may request identification or age verification before confirming an order or completing delivery. If you cannot provide valid proof of age, we may cancel the order.

3. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Billing address
• Date of birth or age confirmation
• Order history
• Payment confirmation details
• Customer service messages
• Identification details, only when required for age verification or legal compliance

Payment Information

Payments may be processed through third-party payment providers or manual payment methods. We do not intentionally store full credit card details on our website unless handled securely through an approved payment gateway.

Technical Information

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Cookie data
• Approximate location based on IP address

Marketing Information

If you subscribe to our newsletter, WhatsApp updates, promotions, or offers, we may collect your contact details and communication preferences.

4. How We Use Your Information

• Process and deliver orders
• Verify your identity and legal drinking age
• Contact you about your order
• Confirm payment and prevent fraud
• Provide customer support
• Manage returns, refunds, complaints, or disputes
• Improve our website and services
• Send promotional offers, only where permitted
• Personalize your shopping experience
• Comply with legal, tax, accounting, and regulatory obligations
• Protect our business, customers, website, and payment systems

5. Age Verification

Because we sell alcoholic beverages, we may process personal information to confirm that customers are legally allowed to purchase alcohol. This may include requesting a valid ID at checkout, before delivery, or upon delivery.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Keep items in your cart
• Improve website performance
• Analyze website traffic
• Support advertising and retargeting
• Understand customer behavior
• Improve product recommendations

You may disable cookies through your browser settings. However, some parts of the website may not work properly without cookies.

7. Marketing Communications

With your consent, we may send you marketing messages, including new arrivals, limited edition bottle releases, special offers, rare collection updates, website promotions, and Cask & Flask news.

You may unsubscribe at any time by clicking the unsubscribe link, replying “STOP,” or contacting us directly. We do not sell your personal information to advertisers.

8. Sharing Your Information

We may share your information only when necessary with:

• Delivery providers
• Payment processors
• Website hosting providers
• IT and security providers
• Marketing and email service providers
• Analytics providers
• Professional advisors, such as accountants or lawyers
• Government authorities, regulators, or courts where legally required

9. International Transfers

Some of our service providers may store or process data outside Lebanon, depending on the tools used for website hosting, payment processing, analytics, email marketing, or cloud storage.

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

• Secure website hosting
• SSL encryption
• Restricted access to customer data
• Password protection
• Secure payment processing
• Internal confidentiality procedures
• Regular website monitoring

However, no online system is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

11. How Long We Keep Your Information

We keep your personal information only as long as necessary for:

• Processing orders
• Providing customer service
• Handling complaints or disputes
• Complying with tax and accounting requirements
• Fraud prevention
• Legal and regulatory obligations
• Business record keeping

12. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw marketing consent
• Object to certain processing activities
• Request a copy of your information
• Ask how your information is being used

13. Children’s Privacy

Cask & Flask does not knowingly collect or process personal information from individuals under the legal drinking age.

14. Order, Delivery & Verification Data

For delivery and alcohol compliance purposes, we may share limited customer information with delivery drivers or logistics providers, including name, phone number, delivery address, order details, and age-verification requirement.

15. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment gateways, or delivery services. We are not responsible for their privacy practices, content, or security.

16. User Accounts

If you create an account on our website, you are responsible for keeping your login details confidential. You should notify us immediately if you suspect unauthorized access to your account.

17. Product Reviews & User Content

If our website allows reviews, comments, or user-generated content, any information you submit may be visible to other users. Please do not post private, sensitive, or personal information in public areas of the website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

19. Contact Us