At Cask & Flask, we aim to provide a smooth, secure, and reliable delivery experience for all orders. By placing an order through our website, you agree to the delivery terms outlined below.

1. Local Delivery — Lebanon

We currently offer local delivery across selected areas in Lebanon.

Delivery times may vary depending on the destination, product availability, order volume, weather conditions, and courier schedules.

Estimated delivery time:

• Beirut and nearby areas: 1–3 business days
• Other regions in Lebanon: 2–5 business days

Delivery fees may vary depending on the order value, delivery location, and courier service. The applicable delivery fee will be shown at checkout or confirmed before dispatch.

2. International Delivery

Cask & Flask may offer international delivery to selected countries, subject to destination regulations, customs requirements, and restrictions related to alcoholic beverages.

International orders are accepted only where the import, purchase, and delivery of alcoholic beverages are legally permitted.

Estimated international delivery time:

• Middle East region: 5–10 business days
• Europe and other international destinations: 7–21 business days

Delivery times are estimates only and may be affected by customs clearance, import inspections, courier delays, public holidays, or local regulations in the destination country.

3. Alcohol Delivery Restrictions

As our products may include alcoholic beverages, all customers must be of legal drinking age in their country of residence to place an order.

By purchasing from Cask & Flask, you confirm that:

• You are legally allowed to purchase alcoholic beverages.
• You are of legal drinking age in your country or region.
• You will provide valid identification if requested upon delivery.
• You understand that delivery may be refused if age verification cannot be completed.

Cask & Flask reserves the right to cancel or refuse any order if legal requirements are not met.

4. Customs, Duties, and Import Taxes

For international orders, customers are responsible for any customs duties, import taxes, clearance fees, government charges, or additional costs required by the destination country.

Cask & Flask is not responsible for delays, confiscation, rejection, or additional charges caused by customs authorities or local import regulations.

Before placing an international order, customers are responsible for checking whether alcoholic beverages can be legally imported into their country.

5. Order Processing

Orders are processed after payment confirmation and product availability verification.

Once your order is confirmed, you will receive an order confirmation by email or message. When your order is dispatched, tracking details may be provided where available.

Orders placed during weekends, public holidays, or outside business hours may be processed on the next working day.

6. Failed Delivery Attempts

Customers are responsible for providing accurate delivery details, including full name, address, phone number, and any required delivery instructions.

If delivery fails due to incorrect information, absence of the recipient, refusal of delivery, or failure to provide valid age identification, additional delivery fees may apply.

Cask & Flask is not responsible for delays or failed deliveries caused by incorrect customer information.

7. Damaged or Missing Items

We carefully prepare and package all orders before dispatch. However, if your order arrives damaged or incomplete, please contact us within 24 hours of delivery.

To help us review your claim, please provide:

• Order number
• Photos of the damaged item and packaging
• Description of the issue
• Delivery receipt or courier confirmation, if available

Claims submitted after 24 hours may not be accepted.

8. Delivery Delays

While we do our best to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including customs procedures, courier delays, weather conditions, security restrictions, public holidays, or force majeure events.

Cask & Flask is not liable for delivery delays caused by third-party couriers or customs authorities.

9. Non-Deliverable Countries or Areas

Some countries, cities, or regions may restrict or prohibit the delivery of alcoholic beverages. If we are unable to deliver to your location, we will contact you to cancel or adjust your order.

Cask & Flask reserves the right to refuse international delivery to any destination where delivery may violate applicable laws or courier policies.

10. Contact Us